Privacy Policy

At Deepak & Madhu Bhartia ("we", "us", "our"), we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we look after it when you visit our website, contact us, or commission a garment.

01 Information We Collect

• Details you provide: your name, phone number, preferred appointment date and any notes you share through our enquiry form, WhatsApp, phone calls or in person.
• Tailoring information: measurements, style preferences and order details required to craft your garments.
• Website usage: basic technical information such as device, browser and pages viewed, which may be collected automatically to help us improve the site.

02 How We Use Your Information

• To respond to enquiries and confirm or manage your appointments.
• To design, measure, craft and deliver your bespoke garments.
• To communicate with you about your order, including via WhatsApp or phone.
• To improve our website, services and customer experience.

03 Communication via WhatsApp & Phone

When you use our website's enquiry form, it may open WhatsApp with a pre-filled message so you can send your appointment request directly to us. Any message you choose to send is handled in line with this policy and WhatsApp's own terms and privacy practices.

04 How We Share Information

We do not sell or rent your personal information. We may share it only with trusted partners who help us operate — for example, craftspeople and service providers involved in fulfilling your order — and only to the extent necessary, or where required by law.

05 Cookies & Third-Party Services

Our website may use cookies or similar technologies for basic functionality and analytics. Pages may also embed third-party services such as Google Maps and Instagram, which operate under their own privacy policies. We encourage you to review those policies when you interact with such features.

06 Data Retention

We keep your information only for as long as needed to provide our services, maintain order records, and meet legal or accounting obligations, after which it is securely deleted or anonymised.

07 Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop contacting you for marketing purposes at any time. To make a request, please use the contact details below.

08 Security

We take reasonable measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

09 Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

10 Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always appear on this page, with the revision date shown at the top.

11 Contact Us